Messages is your inbox in wxrks. It gathers the conversations about your projects and the automatic alerts wxrks sends you, so you can read, reply and act from one place. This article shows how to open it, read and answer conversations, act on alerts and choose what reaches your inbox.

Who is this for? Every role: Account Admin, Project Manager, Vendor and Client. Messages opens for any user who can open projects or the editor, which every one of these roles can do by default. What lands in your inbox depends on your role (see What each role sees below).

ℹ️ Note: Messages replaces the Dynamic Feed, the tab that used to open first on your Home. Your Home no longer has a feed tab: the messages and alerts it showed are now in Messages. To learn about the rest of your Home, see How to use your Home as an Account Admin or Project Manager, Vendor's Portal or Client's Portal.

The Messages button is the speech-bubble icon in the top bar of your Home. A red badge on it shows how many unread messages you have (9+ when there are more than nine).

The unread count follows the same rules as the list: a kind of message you switch off in Choose what lands here does not count.

Unread messages come first, under Unread, newest at the top. Each row shows:

Use the bar above the list:

Messages you have already read wait below the unread ones: click Show N read to see them under Earlier, and Hide read to fold them again. When nothing is unread, the list says You're all caught up.

Click a row to open it on the right. Opening a message marks it as read. To keep it on your to-do list, click Mark unread at the top of the open message. The pictures below show the Messages page; the window works the same way.

A conversation is a thread of messages between people about a project: notes in the project's Communication tab, or comments left on a segment (one sentence or paragraph of a file) in the editor.

Your reply goes into the same conversation, where everyone who takes part in it sees it: the project's Communication tab, or the segment's comments in the editor. If you leave a reply unfinished, wxrks keeps the draft in your browser for that conversation. If sending fails, the message The message was not sent. appears and your text stays in the box.

When AI is turned on for your account (Settings > AI > Augmented actions, Enable for this account), wxrks can draft an answer to the latest message of a conversation. It shows as Suggested reply, with three choices:

Nothing is sent until you click one of the send buttons.

Automatic alerts come from wxrks, not from a person. They tell you when something needs you, for example:

Open an alert to see the project it is about (languages, due date and phase) and one line that says what to do, such as May miss its due date. Check progress with the linguist.

⚠️ Warning: Send to name sends the message right away to a real person, such as your client contact. Read the draft first, and use Edit before sending when it needs a change.

Switch off the kinds of messages you don't want, and decide how serious a risk must be to reach you. Your choices are saved for your user and apply to the list and to the unread count.

Everything is switched on and the threshold is 60 until you change them.

Every Delivery risk alert carries a score, shown as a tag such as risk 60 or risk 90: the higher the score, the more likely the project is to be late. When wxrks's AI rates the alert, the score follows its rating (high 90, medium 60, low 40); otherwise a project already past its due date scores 90 and a project that may miss it scores 60. Quality alerts that carry a score follow the same threshold.

For example, with the threshold at 60 you see both a risk 60 alert about a project that may be late and a risk 90 alert about an overdue project. Raise it to 80 and only the risk 90 alert stays: the risk 60 one leaves the list and the unread count.

ℹ️ Note: A higher threshold hides alerts; it doesn't resolve them. A project that may be late is still at risk, and it still shows in the lists of your Home. Raise the threshold only if lower-scored alerts are noise for you, and switch Delivery risk off only if someone else follows deadlines.

Saving your choices requires the Manage Own Preferences permission, which every role has by default. Without it, the window shows You don't have permission to save your own preferences. Ask an Account Admin to turn on "Manage Own Preferences" for your role. An Account Admin can turn it on in People > Users > user > Permissions.

💡 Tip: The rest of your Home has its own settings: see How to customize your Home.

Account Admins and Project Managers see the email address of everyone in a conversation. Vendors and Clients see only their own.

As a Client, you can also start a conversation from your Home: the message icon next to the Project Manager's name on a project opens Messages on that project. If the project has no conversation yet, a new message opens, with ready-made openings (Ask for the invoice, Something needs a fix, Leave feedback on quality). The message lands in the Project Manager's Messages and in the project's conversation. See Client's Portal.