How to log in to wxrks
Sign in to wxrks, find your way around the redesigned login screen, and get back in when a password, a one-time code, or a disabled account is standing in your way.
💡 Who is this for? Every wxrks user — Account Admin, Project Manager, Client, and Vendor. Signing in works the same way for all four roles, and no permission is required to reach the login page. What differs is only what you see after you sign in.
ℹ️ Note: This article covers signing in to the wxrks web application. The wxrks portal has its own sign-in screen with a different flow — if you were sent a portal link rather than a wxrks login page, follow the instructions in that invitation instead.
Before you start
The email address your account was created with. Only an Account Admin or Project Manager can create an account for you — see How to create a user. Your account may also be created automatically the first time you sign in with single sign-on, or provisioned from your identity provider.
Your password, or access to the inbox for that email address if you need to reset it.
Your authenticator app, if multi-factor authentication (MFA — a second security step beyond your password) is switched on for your account.
What's on the login screen
The login screen is split in two: the sign-in panel on the left, and a rotating panel of customer testimonials on the right. The testimonials are decorative — they cycle every few seconds on their own, and you can click the dots beneath a quote to step through them. Nothing on the right side affects signing in.
The panel controls, from top to bottom:
Element | What it does |
Don't have an account? Register | Opens the public wxrks signup page in a new tab. If your company already has a wxrks account, don't use this — ask your Account Admin to create your user instead. |
Email address, Password | Your credentials. See Signing in below. |
Forgot password? | Starts the password reset flow. |
Continue with Microsoft SSO | Single Sign-On (SSO) — signs you in with your Microsoft work account instead of a wxrks password. |
AI Assisted | A disclosure panel explaining how wxrks uses AI. Expand it with Details. |
Language selector (footer, left) | Changes the language of the login screen itself. |
Light / Dark (footer, next to the language selector) | Switches the color scheme between light and dark. Your browser remembers the choice, and wxrks uses the same setting after you sign in. |
Your account region (footer, right) | Switches between the US and EU wxrks instances. |
ℹ️ Note: Continue with Microsoft SSO and the AI Assisted panel only appear on accounts configured for Single Sign-On — typically organizations reaching wxrks through their own dedicated subdomain. If your organization signs in with an email address and password only, you won't see either element, and that is expected.
Signing in
Go to your wxrks login page —
https://app.wxrks.com/auth/loginfor accounts in the US region, orhttps://eu.wxrks.com/auth/loginfor the EU region — and enter your Email address. If the address is malformed, Please enter a valid email address. appears beneath the field as soon as you click away from it, and the Login button stays disabled until you correct it.Enter your Password. Passwords are case-sensitive — check Caps Lock first if a sign-in fails unexpectedly. To confirm what you typed, click the eye icon inside the field to reveal the password, and click it again to hide it.
Click Login.
If you were signed out of wxrks and sent back here, signing in returns you to the page you were on rather than the dashboard.
Signing in with Microsoft SSO
Click Continue with Microsoft SSO and complete the sign-in in the Microsoft window. You won't be asked for a wxrks password — your Microsoft work account is the credential.
If you're not sure whether your organization uses SSO, ask your Account Admin — signing in the wrong way is the single most common cause of a "failed" login that isn't really a password problem.
Signing in with SAML, Okta or OneLogin
SAML 2.0: your Account Admin gives you a sign-in link (the SP-initiated Login URL). Open that link to sign in. There is no button for SAML on the login page.
Okta or OneLogin (OIDC): start from your identity provider's dashboard tile instead of the wxrks login page.
If your account requires single sign-on, password sign-in is turned off.
For the full picture, see wxrks Single Sign-On (SSO) and Set up SAML 2.0 single sign-on.
How wxrks uses AI
Beneath the SSO button, the AI Assisted panel summarises how AI is involved in the work wxrks produces. Click Details to expand the full disclosure, which covers four points worth reading before you start translating:
AI helps produce translations, and how much of the work it does — and where people review it — depends on how your account's workflow is configured.
AI-generated translations are labelled as such, and the label is machine readable, so downstream systems can detect it.
AI output can contain mistakes. Check it before relying on it where accuracy matters.
Your content is not used to train AI models. wxrks works with model providers under agreements that prohibit training on your content, and retention is limited to what's needed to return the output plus the providers' own abuse monitoring.
The full terms are linked from the panel as AI Terms and Conditions.
If you're asked for a one-time code
When MFA is switched on for your account, the Multi-Factor Authentication screen appears after your password is accepted. Enter the six-digit code from your authenticator app and click Continue. The button stays disabled until all six digits are filled in. Cancel returns you to the login screen.
If your account is required to use MFA but hasn't been set up yet, you'll get MFA setup required instead: scan the QR code with an authenticator app such as Google Authenticator, Authy, or Duo Mobile, then enter the code it shows to finish enrolling. See How to enable your MFA (multifactor authentication).
If your password has expired
Accounts on an expiring-password policy see Password expired after the password is accepted. Enter and confirm a new password that meets the rules in Choosing a new password, then click Update Password. You can't skip this step — the rest of wxrks stays locked until the password is replaced.
Changing the language of the login screen
Click the globe control in the bottom-left corner and pick a language. The page reloads in that language and remembers the choice for next time.
ℹ️ Note: This sets the language of the login screen only. The language you see inside wxrks after signing in comes from your user profile, not from this control.
Checking your account region
wxrks runs separate US and EU instances, and your account lives on exactly one of them. Your account region in the bottom-right corner shows which instance you're currently on, and lets you jump to the other.
⚠️ Warning: Switching the region takes you to a different wxrks instance — it does not move your account or your data between regions. If you sign in on the wrong region, your credentials won't be recognised. When in doubt, use the login URL your Account Admin gave you.
Resetting a forgotten password
Click Forgot password? beneath the Password field.
Enter your registered address in the Email field on the Password reset screen.
Complete the verification check. The Reset Password button stays disabled until the check passes.
Click Reset Password, then open the reset link in the email you receive.
ℹ️ Note: For privacy, the confirmation reads "If user exists, the Reset Password link has been sent to the Email address" whether or not that address has a wxrks account. A successful message is not confirmation that the account exists.
The reset email hasn't arrived
Check every folder, not just your inbox. Spam, Promotions, and Social filter mail differently, and password reset emails are a common false positive.
Allowlist the wxrks sending address so future emails land in your inbox.
Check the link hasn't expired. Reset links are single-use and time-limited; if yours has lapsed, request a new one from step 1.
Choosing a new password
The reset link opens a screen where you set the new password. It must meet all of the following:
Minimum 8 characters, maximum 100
At least one capital letter
At least one number
At least one special character
Not a password you've used before on this account
If any rule isn't met, the screen tells you which one before it accepts the change.
ℹ️ Note: These are the standard rules. An Account Admin can set a longer minimum length and a password expiry for the account (Password Policy), so your account may ask for more than this.
Troubleshooting
What you see | What it means | What to do |
Please enter a valid email address. | The address is malformed — usually a typo or a trailing space. | Correct the address; Login re-enables itself. |
Invalid Credentials! with Remaining Attempts: 5 (counting down) | The password was wrong. wxrks starts warning you once five attempts remain. | Check Caps Lock and your keyboard layout. Reset the password rather than spending the remaining attempts guessing. |
User is currently blocked! Contact the administrator. | Too many failed attempts have locked the account as a security measure. | You can't clear this yourself, and resetting the password won't clear it. Contact your Account Admin. |
Correct password, but sign-in still fails | The account may be disabled rather than the password wrong. | See Reactivating a disabled account below. |
Reactivating a disabled account
If resetting your password didn't help and your credentials are definitely correct, your account itself may have been disabled — this normally happens when an admin deactivates a user, for example someone who has left the team. If accounts in your organization are provisioned by SCIM, the deactivation may have come from the identity provider, so ask the admin to reactivate the user there.
Check your status. Ask your organization's Account Admin to confirm your account is active.
Ask them to reactivate it. Reactivating a disabled account requires permission to edit users in your organization — normally held by an Account Admin. You can't reactivate your own account, and neither can support on your behalf.
Once it's active, sign in normally — or reset your password first if you also need a new one.
Still stuck after all of the above? Contact support.