Everything about getting into wxrks: signing in, recovering a forgotten password, and getting a disabled account reactivated.
💡 Who is this for? This guide is for any wxrks user who needs to sign in, reset a password, or regain access to a disabled account within the wxrks platform.
Signing in
Go to the wxrks sign-in page and enter your Email Address and Password (passwords are case-sensitive — check Caps Lock if sign-in fails unexpectedly).
Two things that change what you see here, depending on your organization:
If your organization accesses wxrks through its own dedicated subdomain, you may see Sign in with Microsoft SSO instead of (or alongside) email/password — check with your administrator if you're not sure which applies to you.
If your account has multi-factor authentication turned on, you'll be prompted for a one-time code right after this step — see How to enable your MFA (multifactor authentication).
Don't have an account yet? Only an Account Admin or Project Manager can create one for you — see How to create a user.
Resetting a forgotten password
Click Forgot password? next to the Password field:
Enter your registered email address and submit — you may be asked to complete a verification check before the button activates.
You'll get a password reset email next. If it doesn't show up within a few minutes, work through these before contacting support — most login problems come down to one of them:
Check every folder, not just your inbox — Spam, Promotions, and Social all filter mail differently, and password reset emails are a common false positive.
Add wxrks's sending address to your email allowlist so future emails land in your inbox.
Too many failed sign-in attempts can temporarily block the account as a security measure — if that happens, you'll need to contact support to unblock it. Each failed attempt shows an error, and once you're down to your last few tries, the message switches to a live countdown so you know how many attempts remain.
Quick video walkthrough of the reset flow:
Choosing a new password
The reset email links to this screen, where you set your new password:
Your new password must meet all of these:
Minimum 8 characters, maximum 100
At least one capital letter, one number, and one special character
Can't reuse a previous password
Reactivating a disabled account
Resetting your password didn't help, and you still can't sign in? Your account itself may be disabled rather than the password being wrong — this happens when an admin deactivates a user, for example someone who's left the team.
Check your status: ask your organization's Account Admin to confirm your account is active.
Get it reactivated: only an Account Admin can reactivate a disabled account — you can't do this yourself. Once they do, sign in normally, or reset your password first if you need to.
Related: Getting Started with wxrks and How to create a user.